APPOINTMENTS

Access the online appointment system

 

Online Appointment Booking

An online booking service has now been introduced allowing patients to book appointments via our website. Please see one of our receptionists for details on how to register for this service : Access the online appointment system.

 

Appointments

We aim to have enough appointments available so that you can be seen on the day you need . Appointments can be booked in advance with the doctor or nurse of your choice .We endeavour to fit in with your choice of time and person for appointments, but during busy periods this may not always be possible and we ask for your understanding should this occur.

Urgent appointments are always available each day and we run a system where the on call doctor will ring you back if you request an urgent appointment in the afternoon.. They will assess your problem and arrange an appropriate type of appointment. Many problems can be safely and conveniently solved over the phone but we will always see you if needed. Our reception team will ask for brief details of your urgent problem to allow us to safely prioritise your care.

 

Priority For Sick Children

If your child's problem is urgent, and can not wait for a routine appointment, please telephone the surgery for an urgent appointment.

 

Telephone Consultations

The doctors and nurses are happy to speak to you on the telephone if you need advice. They may, however, be busy with a patient when you ring, in which case the receptionist will ask you to leave your telephone number so that the doctor/nurse can ring you as soon as they are free.

 

Telephone triage

Hulme Hall Medical Group is continually looking at ways to improve our services and accommodate the needs of our patients.

One of the ways in which we do this is to ensure that we are able to offer a range of different appointments with the doctors. By offering these appointments we are able to meet the different needs and demands of our patients.

Once all the morning appointments have been booked and you still need to see a doctor the same day you will be added on to our triage surgery. Patients telephoning to ask for an appointment will be asked to confirm their telephone number. They will then be called back by a Doctor who will discuss the problems with them. In many cases it is hoped that the matter will be resolved on the telephone without the need for the patient to visit the surgery. This will save time for both the patient and the practice.

In those instances where the patient and Doctor agree that an appointment is necessary; one will be made by the Doctor, normally later that day.

In addition to being asked to confirm your telephone number, receptionists will ask patients for brief details of the reasons for their request, whether they require advice or wish to be seen. This will allow the Doctor to prioritise the calls that, for example, someone reporting severe pain or a sick child will be attended to before someone with a query regarding their medication. If you would rather not discuss things with the receptionist then you can decline to give this information, stating it is private, but you should be made aware that this will make it more difficult for the Doctors to prioritise your call appropriately.

If, when you visit or speak to a Doctor, a follow up appointment is required up to 2 weeks ahead, then the Doctor will make the appointment on the spot. If you need to change this at a later date you are free to do so.

Please ensure we have your up to date contact details, including telephone number.

 

Cancellations

If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot.

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