APPOINTMENTS

Access the online appointment system

 

Online Appointment Booking

An online booking service has now been introduced allowing patients to book appointments via our website. Please speak to one of our receptionists for details on how to register for this service : We also have Practice Champions that would be happy To contact you and advise how to register  fro the online service Access the online appointment system.

 

Appointments

Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.

Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.

In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.

We now have a much improved telephone system but we would urge you to use the “Patient Triage” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.

Please do not hesitate to contact us if you have concerns about your health.

We aim to have enough appointments available so that you can be seen on the day you need . Appointments can be booked in advance with the doctor or nurse of your choice .We endeavour to fit in with your choice of time and person for appointments, but during busy periods this may not always be possible and we ask for your understanding should this occur.

Urgent appointments are always available each day and we run a system where the on call doctor will ring you back if you request an urgent appointment in the afternoon.. They will assess your problem and arrange an appropriate type of appointment. Many problems can be safely and conveniently solved over the phone but we will always see you if needed. Our reception team will ask for brief details of your urgent problem to allow us to safely prioritise your care.

If, when you visit or speak to a Doctor, a follow up appointment is required up to 2 weeks ahead, then the Doctor will make the appointment on the spot. If you need to change this at a later date you are free to do so.

Please ensure we have your up to date contact details, including telephone number.

 

Priority For Sick Children

If your child's problem is urgent,  please telephone the surgery for an urgent appointment.

Cancellations

If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot.

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