APPOINTMENTS

Community Pharmacy Consulting Service.

We are working together with Community Pharmacies to allow patients with a minor illness or those needing an urgent supply of a medicine to be seen by a community pharmacist without having to wait too long for a GP appointment.

As general practices continue to deliver the COVID-19 vaccination programme, the greater use of pharmacists’ expertise help us ensure patients are provided with the right care by the right person at a time most convenient to you. This will increase capacity within our general practice for the treatment of patients with higher acuity needs, both now and post pandemic.

This service aims to support the local NHS system and improve access to primary care through more effective use of existing resource, capacity, and expertise within the system

Patients contacting us via telephone or online triage system will be triaged and our care navigators / receptionist will assesses your issue against a list of conditions which are suitable for referral under CPCS.

We thank you in advance for your co-operation.

 

Cancellations

If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot. 

 

Elective Care in Greater Manchester

Hospitals in Greater Manchester are starting to resume non-urgent surgery and appointments.

If your appointment or surgery was recently postponed, please wait to hear from the hospital when they are able to reschedule H

At the beginning of January, the difficult decision was made to pause non-urgent surgery and appointments due to the impact of COVID-19 and the associated staff absence levels.

Although services remain busy, the situation has improved to the point where hospitals can start to resume non-urgent surgery. Hospitals will initially start with day case surgery, which is where patients don’t need an overnight stay in hospital after their procedure.

As the situation continues to improve over the coming weeks other types of surgery will resume as soon as they are able to.

The hospital team will contact patients directly when they can offer a new date for the appointment or surgery.

We appreciate how disappointing this will have been for patients affected by this over the past few weeks, especially for those who had already waited some time. Our local hospitals are working hard to resume services as quickly as possible so please bear with them.

Anyone waiting for treatment can find advice and support on the Greater Manchester While You Wait website . Here you will find information and advice on how to manage your physical and mental wellbeing while you wait.

We would urge anyone with health concerns to continue to come forward for help and treatment in the usual way, using their local emergency department only for serious illnesses or injuries

A reminder that NHS 111 can help if you have an urgent medical problem and aren’t sure what to do. Call 111 or visit 111.nhs.uk.

 

Manage your Hospital Referral online

We can now email  the e-Referral Service (e-RS) booking information securely to patients who have an NHS login so you too can also manage your hospital referral in the NHS App The NHS e-Referral Service (e-RS) provides an easy way for you to choose your first hospital or clinic appointment with a specialist. 

When we make a referral to a specialist at a hospital or clinic, using the NHS e-Referral Service (e-RS), you can now manage your first appointment from the NHS App, by clicking on hospital and other appointments. You can easily book, check, change or cancel your appointment online.

 

Hospital Referral Appointments

Hulme Hall Medical Group does not have access to patient hospital appointments.  Please note if you have recently been referred there could be up to an 18 week wait for your appointment.  You will be notified by the hospital with an appointment, which could be as late as 2 weeks prior to your appointment including follow up appointments.  You can contact the appointments line regarding your appointment for further details.

Stepping Hill Hospital: 0161 419 4010

Macclesfield Hospital:  01625 663333

Manchester Royal Infirmary / Eye Hospital: 0161 276 1234

(direct lines can be found on Central Manchester University Hospitals website)

Manchester Childrens Hospital: 0161 701 9501

Wythenshawe Hospital: 0161 291 5120

Salford Hospital: 0161 789 7373

Physio Stockport: 0161 204 4690

Dermatology ALL via Salford: 0161 206 4100

Neurology ALL via Salford:  0161 789 7373

 

Referrals to Cheshire East Community Services and Local Hospitals

We would like to make our patients aware Hulme Hall Medical Group is a Stockport registered practice, and that includes the branch surgery in Handforth, Cheshire. 

From April 1st 2017, how and where our patients could access Community Services and who provides them changed. Community Services have now been aligned to the GP practice where patients are registered and not the patients address, which impacts on some services in Cheshire East not being available to our patients who live in the Cheshire East area. 

How can I raise any concerns about this change?

If you wish to raise concerns or to make a complaint about this change of service, you can direct this to NHS Stockport CCG. Please email: CCG Customer Services  or telephone 0161 426 9900.

 

Online Access Services

An online service has also been introduced allowing patients to access services, order repeat medication and access medical records and results via NHS App. Please speak to one of our receptionists for details on how to register for this service : We also have Practice Champions that would be happy To contact you and advise how to register  for the online service Contact our Reception Team

 

Clinic appointments

Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.

Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.

In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.

We now have a much improved telephone system but we would urge you to use the “Consult with your GP” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.

Please do not hesitate to contact us if you have concerns about your health.

We aim to have enough appointments available so that you can be contacted within 2 working days. Appointments can be booked in advance with the doctor or nurse of your choice .We endeavour to fit in with your choice of time and person for appointments, but during busy periods this may not always be possible and we ask for your understanding should this occur.

Urgent appointments are always available each day and we run a system where the on call doctor will ring you back if you request an urgent appointment in the afternoon.. They will assess your problem and arrange an appropriate type of appointment. Many problems can be safely and conveniently solved over the phone but we will always see you if needed. Our reception team will ask for brief details of your urgent problem to allow us to safely prioritise your care.

If, when you visit or speak to a Doctor, a follow up appointment is required up to 2 weeks ahead, then the Doctor will make the appointment on the spot. If you need to change this at a later date you are free to do so.

Please ensure we have your up to date contact details, including telephone number.

 

Priority For Sick Children

If your child's problem is urgent,  please telephone the surgery for an urgent appointment.

Follow the link below to contact the practice:

Contact the Practice

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