APPOINTMENTS

Due to an overwhelming number of calls, we have very limited availability for GP appointments. We are politely asking our patients requesting an appointment with their GP to call back next week if it is not of an urgent nature. To help reassure our patients concerned on not being able to seek GP appointment, we would like to advise that the Local Pharmacist do offer expert advice on a wide range of long-term conditions and common illnesses such as coughs, colds and stomach upsets as well as  treatments for minor ailments and allergies.  If you need more urgent medical attention, but it's not a life-threatening situation, you can go to an urgent treatment centre, also known as a walk-in centre or minor injury unit.

Conditions that can be treated at an urgent treatment centre include sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, bites and stings, minor scalds and burns, ear and throat infections, skin infections and rashes, eye problems, coughs and colds, high temperature in child and adults, stomach pain, being sick (vomiting) and diarrhoea and emergency contraception. If you're not sure what to do NHS 111 can help if you need urgent medical help or you're not sure what to do. They will ask questions about your symptoms so you get the help you need.

If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing. 

You can get help from 111.nhs.uk or call 111. It's available 24 hours a day, 7 days a week.

 

Manage your Hospital Referral online

We can now email  the e-Referral Service (e-RS) booking information securely to patients who have an NHS login so you too can also manage your hospital referral in the NHS App The NHS e-Referral Service (e-RS) provides an easy way for you to choose your first hospital or clinic appointment with a specialist. 

When we make a referral to a specialist at a hospital or clinic, using the NHS e-Referral Service (e-RS), you can now manage your first appointment from the NHS App, by clicking on hospital and other appointments. You can easily book, check, change or cancel your appointment online.

 

Hospital Referral Appointments

Hulme Hall Medical Group does not have access to patient hospital appointments.  Please note if you have recently been referred there could be up to an 18 week wait for your appointment.  You will be notified by the hospital with an appointment, which could be as late as 2 weeks prior to your appointment including follow up appointments.  You can contact the appointments line regarding your appointment for further details.

Stepping Hill Hospital                                                                                                                                               0161 419 4010

Macclesfield Hospital                                                                                                                                                 01625 663333

Manchester Royal Infirmary / Eye Hospital                                                                                                            0161 276 1234

(direct lines can be found on Central Manchester University Hospitals website)

Manchester Childrens Hospital                                                                                                                               0161 701 9501

Wythenshawe Hospital                                                                                                                                             0161 291 5120

Salford Hospital                                                                                                                                                         0161 789 7373

Physio Stockport                                                                                                                                                       0161 204 4690

Dermatology ALL via Salford                                                                                                                                   0161 206 4100

Neurology ALL via Salford                                                                                                                                       0161 789 7373

 

Referrals to Cheshire East Community Services and Local Hospitals

We would like to make our patients aware Hulme Hall Medical Group is a Stockport registered practice, and that includes the branch surgery in Handforth, Cheshire. 

From April 1st 2017, how and where our patients could access Community Services and who provides them changed. Community Services have now been aligned to the GP practice where patients are registered and not the patients address, which impacts on some services in Cheshire East not being available to our patients who live in the Cheshire East area. 

How can I raise any concerns about this change?

If you wish to raise concerns or to make a complaint about this change of service, you can direct this to NHS Stockport CCG. Please email: CCG Customer Services  or telephone 0161 426 9900.

 

Online Access Services

An online service has also been introduced allowing patients to access services, order repeat medication and access medical records and results via NHS App. Please speak to one of our receptionists for details on how to register for this service : We also have Practice Champions that would be happy To contact you and advise how to register  for the online service Contact our Reception Team

 

Clinic appointments

Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.

Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.

In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.

We now have a much improved telephone system but we would urge you to use the “Consult with your GP” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.

Please do not hesitate to contact us if you have concerns about your health.

We aim to have enough appointments available so that you can be seen on the day you need . Appointments can be booked in advance with the doctor or nurse of your choice .We endeavour to fit in with your choice of time and person for appointments, but during busy periods this may not always be possible and we ask for your understanding should this occur.

Urgent appointments are always available each day and we run a system where the on call doctor will ring you back if you request an urgent appointment in the afternoon.. They will assess your problem and arrange an appropriate type of appointment. Many problems can be safely and conveniently solved over the phone but we will always see you if needed. Our reception team will ask for brief details of your urgent problem to allow us to safely prioritise your care.

If, when you visit or speak to a Doctor, a follow up appointment is required up to 2 weeks ahead, then the Doctor will make the appointment on the spot. If you need to change this at a later date you are free to do so.

Please ensure we have your up to date contact details, including telephone number.

 

Priority For Sick Children

If your child's problem is urgent,  please telephone the surgery for an urgent appointment.

Follow the link below to contact the practice:

Contact the Practice

Cancellations

If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot.

Website AccessibilitySurgery NewsOpening HoursChange your Contact DetailsConditions and TreatmentsFind Local ServicesFind us on FacebookFollow us on TwitterSelf Referrals

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our Results

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page