We can now email the e-Referral Service (e-RS) booking information securely to patients who have an NHS login so you too can also manage your hospital referral in the NHS App The NHS e-Referral Service (e-RS) provides an easy way for you to choose your first hospital or clinic appointment with a specialist.
When we make a referral to a specialist at a hospital or clinic, using the NHS e-Referral Service (e-RS), you can now manage your first appointment from the NHS App, by clicking on hospital and other appointments. You can easily book, check, change or cancel your appointment online.
Hulme Hall Medical Group does not have access to patient hospital appointments. Please note if you have recently been referred there could be up to an 18 week wait for your appointment. You will be notified by the hospital with an appointment, which could be as late as 2 weeks prior to your appointment including follow up appointments. You can contact the appointments line regarding your appointment for further details.
Stepping Hill Hospital 0161 419 4010
Macclesfield Hospital 01625 663333
Manchester Royal Infirmary / Eye Hospital 0161 276 1234
(direct lines can be found on Central Manchester University Hospitals website)
Manchester Childrens Hospital 0161 701 9501
Wythenshawe Hospital 0161 291 5120
Salford Hospital 0161 789 7373
Physio Stockport 0161 204 4690
Dermatology ALL via Salford 0161 206 4100
Neurology ALL via Salford 0161 789 7373
We would like to make our patients aware Hulme Hall Medical Group is a Stockport registered practice, and that includes the branch surgery in Handforth, Cheshire.
From April 1st 2017, how and where our patients could access Community Services and who provides them changed. Community Services have now been aligned to the GP practice where patients are registered and not the patients address, which impacts on some services in Cheshire East not being available to our patients who live in the Cheshire East area.
If you wish to raise concerns or to make a complaint about this change of service, you can direct this to NHS Stockport CCG. Please email: CCG Customer Services or telephone 0161 426 9900.
An online service has also been introduced allowing patients to access services, order repeat medication and access medical records and results via Patient Access. Please speak to one of our receptionists for details on how to register for this service : We also have Practice Champions that would be happy To contact you and advise how to register for the online service Contact our Reception Team
Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.
Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.
In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.
We now have a much improved telephone system but we would urge you to use the “Consult with your GP” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.
Please do not hesitate to contact us if you have concerns about your health.
We aim to have enough appointments available so that you can be seen on the day you need . Appointments can be booked in advance with the doctor or nurse of your choice .We endeavour to fit in with your choice of time and person for appointments, but during busy periods this may not always be possible and we ask for your understanding should this occur.
Urgent appointments are always available each day and we run a system where the on call doctor will ring you back if you request an urgent appointment in the afternoon.. They will assess your problem and arrange an appropriate type of appointment. Many problems can be safely and conveniently solved over the phone but we will always see you if needed. Our reception team will ask for brief details of your urgent problem to allow us to safely prioritise your care.
If, when you visit or speak to a Doctor, a follow up appointment is required up to 2 weeks ahead, then the Doctor will make the appointment on the spot. If you need to change this at a later date you are free to do so.
Please ensure we have your up to date contact details, including telephone number.
If your child's problem is urgent, please telephone the surgery for an urgent appointment.
Follow the link below to contact the practice:
If you are unable to attend you appointment please contact reception as soon as possible to avoid wasting your appointment slot.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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