Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.
Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.
In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.
We now have a much improved telephone system but we would urge you to use the “Patient Triage” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.
Please do not hesitate to contact us if you have concerns about your health.
Thank you for all you support and understanding.
*** DO NOT ATTEND EITHER SURGERY UNLESS SPECIFICALLY TOLD TO DO SO***
Please do not book a GP appointment or attend your GP Practice if you’ve visited or travelled from another country, and have symptoms of cough, fever or shortness of breath within 2 weeks of returning, or if you have symptoms of cough, fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus.
Please call NHS 111 instead.
For further information please see the NHS.uk Coronavirus COVID-19 page
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Many people are understandably concerned about visiting their GP during the current Covid pandemic. Although, it is good that most people are following the Government guidelines around staying at home and social distancing, it is important that this does not stop people getting medical advice when necessary.
There is increasing concern that some people may be ignoring potentially worrying symptoms that could be a sign of cancer or other significant health problems for fear of going to their GP practice. These might include:
Diagnosing cancer early means that it is easier to treat and treatment is more likely to be successful.
All GP practices are still open, although many appointments are being carried out by telephone or video, without people having to go into the practice. Patients are reminded if they have any of the above symptoms, or any other symptoms that they are worried about, it is important to contact you GP practice and arrange a telephone or video consultation, in the first instance. This will allow your GP to assess your symptoms and discuss with you whether you need further investigations.
If you do need to have investigations or treatment urgently, all hospitals have developed new ways of working, aimed at minimizing any risk of contact with Covid-19.
If you, or someone close to you has symptoms they are concerned about, contact your GP Practice for advice.
While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due or contact the Practice..
When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.ukand search ‘staying safe outside your home’.
When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:
social distancing measures will be observed;
we may have asked you to attend your appointment at a clinic that is not at your usual venue;
The appointment may take longer than usual.
Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.
You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.
If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.
We want to keep all our patients safe, and ensure that they are not at additional risk from catching the Coronavirus. We have made a decision to remove the ability to book appointment on line.
This is temporary measures and is so that our experienced medical administrators can talk to every patient that needs and appointment and direct them to the right service; when you book online we miss that step.
Please remember you don’t always have to come to physically see us, we have the online consultation system (linked below) that allows you to ask us questions and for advice without making an appointment. It’s particularly good for things like continuation of sick notes or general advice. If you use that service and need to be seen we will also be able to make the correct appointment for you.
We are doing our best to protect the most vulnerable people in our community. You can help us by making sure we have your most up to date phone number and that your practice general hand hygiene – soap and hot water is good but remember to wash the whole of your hands and singing happy birthday twice makes sure you are doing it for long enough!
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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