The NHS App

If you’re a patient at our practice you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone, computer or tablet.

What the NHS App Does:
If you have full access to the NHS App, you can do things like:

. get your NHS COVID Pass for travel abroad
· check your symptoms
· find out what to do when you need help urgently
· book and manage appointments at your GP surgery
· order repeat prescriptions
· securely view your GP medical record
· register to be an organ donor
· choose how the NHS uses your data

If you already use the Patient Access option, you can continue to use it if you prefer and you can use the NHS App as well.

What you need to set up an NHS login

If you're unable to access any of the above features, you may need to prove who you are. 

Read more about how to prove who you are.

You will need:
• an email address
• a UK mobile phone number

What you need to do:
NHS will send you an email containing a link. Select this link to confirm your email address. Then return to the website or app you want to access and enter your NHS login email address and password. Here, you will be asked to give your mobile phone number.

A 6-digit security code will be sent by text message to your mobile phone. You will be asked to enter this code to continue. A security code will be needed to log in every time, unless you select ‘remember this device and stop sending security codes’.

Right now, you cannot set up NHS login without a mobile phone. They are working on this and hope to offer a solution to users who do not own a mobile phone in the future.

If you have any issues using or downloading the app, check the NHS App help and support page NHS Support


Service improvements for NHS login

It has been made even easier for the public to access digital services via NHS login, such as the NHS App. If  you have already had an identity check to access GP online services, you can now set up an NHS login without having your ID rechecked.

If you are a patient, you just need to use the mobile phone number saved in your GP record. More information about Fast-track ID checking is available here.


Find your NHS number here

Use this service to get your NHS number.

Your NHS number is a 10 digit number, like 485 777 3456.

You do not need to know your NHS number to use NHS services, but it can be useful to have it.

You can also get your NHS number in the NHS App and can be found on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters.


If you cannot find your NHS Number in these ways, you can ask your GP practice to help you. They should be able to provide the number for you as long as you are registered with them. To protect your privacy, you may be asked to show a passport, driving licence or some other proof of identity.


Get your NHS COVID Pass

You can view and share your NHS COVID Pass for event trials in England and travel abroad. 

Read more about your NHS COVID Pass.


GP health record

If you have access to your GP health record, you should be able to see your summary record. This includes information about your allergies and medicines. To see more information, such as test results, contact your GP surgery to request access to your detailed coded record. 

Read more about GP health records.


View and order your repeat prescriptions. Depending on your GP surgery, you may be able to choose a pharmacy for your prescriptions to be sent to. 

Read more about prescriptions.


Book and manage appointments at your GP surgery. We have made online appointment booking temporarily unavailable due to coronavirus (COVID-19). Youcan ask your GP for advice in the app instead. 

Read more about appointments and online consultations.

If you've been referred to a specialist through the NHS e-Referral Service, you can manage your first appointment in the app.

Read more about hospital and other appointments.

Linked profiles

Access health services in the app on behalf of someone else, like your child.

To link a profile:

• Contact the GP surgery of the person you would like to set up a linked profile for.

• Ask them to register you for proxy access.

Read more about linked profiles.

Get help with the NHS App

Select the help icon from wherever you are in the app, to see a help page about that screen. For example, selecting the help icon from the prescriptions area will take you to a help page about prescriptions.

See our help and support

You will need 3 pieces of information to link your online services to the NHS App (Account ID, Organisation Code, and Passphrase). To find these, follow these instructions:

1. Log in to Patient Access on the website, not the app.
2. Go to Account > Account Information and retrieve the Practice Organisation Code and Account ID. Write these down.
3. Log out from SystmOnline
4. Select Re-issue Third Party Passphrase.
5. Input your Account ID, Email Address and Organisation Code, then click Re-issue Passphrase to retrieve your passphrase.
6. Once you get your passphrase, follow the instruction on the NHS App to setup your NHS login and use the 3 pieces of information you need to link your account to the app.

If you have not previously signed up for online services, you can sign up on the NHS App without contacting the Surgery.
Just follow the instructions on the app.
You will need photo ID such as a passport or driving license. If you don’t have photo ID, you will first need to sign up at the surgery.


Online access to your medical records

If you would like to take advantage of this service then please read the information below, you can print off the necessary forms and bring them into the surgery with photo ID.

If you have not already got online access, a receptionist will advise so you can register online.

You will need to fill out a questionnaire and disclaimer to view your full records and allow 28 working days for it to be activated.

Access the Viewing your Medical Records online leaflet


If a patient is requesting proxy access to their record for a family member / carer, you will need to do the following:

Firstly, the proxy user will need to complete the ‘Proxy User Form’ by email or drop it into the surgery.

Patient Online Access Proxy Form.

Access online services



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