We are required by law to have a mission statement. It is used to describe our aims as a practice. CQC, when they inspect us, will expect us to demonstrate this.
Our practice is part of the NHS. We are funded by public money.We are public servants and our patients pay the taxes that fund us. We work for the patients.
By law we must spend public money wisely and be efficient. Our patients would expect this.
We must be responsive to the needs of our patients and involve them in decisions. Our PPG group is crucial to this but we also must show responsiveness to complaints and events where things go wrong.
We must be open and honest at all times.
Above all though we must care. Our patients must feel that the practice cares about them and for them.
These crucial factors will only show in a practice that cares about itself, where we are proud of what we do and where we act with professionalism always.
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