Is your repeat prescription on your Christmas list?
When you are busy, it is important to take a few minutes to think about your health care by ordering and collecting any repeat prescriptions early ahead of the Christmas and New Year weekends and bank holidays when some GP practices and pharmacies will be closed.
If you or someone you care for requires medicine regularly, it’s important to make sure you order and collect repeat prescriptions in good time, to ensure you and your family have enough medicine to last over the festive period.
The correct routes to request medication are:
1. on-line on the NHS App
2. Through our Website
3. Via the Patient Access App
4. Via your local pharmacy
5. Post through our letter box
Our prescribing is fully computerised and attached to your prescription you will find a list of the drugs you are taking on a regular basis. Do not throw this repeat order form away, keep it safely until you next need your medication.
When a repeat prescription is required, if you are hand delivering it, tick the items you want on the list and leave it in the box provided at reception or if it is more convenient, you can post your prescription. If you would like your prescription posted back to you, please enclose a stamped addressed envelope.
If you are registered with NHS App or the Patient Access Service you can order your repeat prescription online.
The surgery offers an on-line facility enabling patients to request repeat items of medication over the internet. This can be accessed via the link at the top of this page.
Patients on repeat medication will be asked to see a doctor, or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home.
IF YOUR PRESCRIPTIONS ARE ORDERED VIA PHARMACY2U, THEY ARE NOW REMINDING PATIENTS TO PLACE THEIR REQUESTS 10 DAYS BEFORE THEY ARE DUE TO MAKE SURE THEY DO NOT RUN OUT OF MEDICATION BEFORE THEY RECEIVE THEIR DELIVERY FROM PHARMACY2U.
**Their normal deliver times are 3-5 working days from dispatch**
Due to the high volumes of emails there may be a delay in the reply and you may also not always receive one.
If this is urgent please call 01132 018103 and they will be happy to help.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This is the time the prescription will be processed within the surgery and sent to a pharmacy. The time to be processed at the pharmacy also needs to be taken into consideration when ordering medications.
For legal reason, we do not take requests for medication over the telephone.
The practice policy is designed for all patients clinical safety, ensuring the correct medication is prescribed without risks.
The correct routes to request medication are:
Which ever avenue you choose to order your prescription, you should include your name, date of birth and the item(s) you require with the correct dosage. We also ask that you indicate where you would like to collect your prescription from. If your request is by post, please ensure that it is clearly legible: If we cannot read your request, we cannot process it.
Please allow a minimum of 48 hours for your prescription to be processed. From the day we receive your request, we have to pass it to the GP in order for them to make a clinical judgement if its necessary and required at that time. We state a 48 hour window is because our Drs working day consists of patient consultations, responding to clinical letters alongside other administrative duties.
If you do run out of your tablets or you have lost them or just forgotten to order them, you can contact NHS 111, select option 2 and 48 hour emergency supply of medication can be sent to a pharmacy near you. Alternatively please see this NHS 111 emergency prescription service page.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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