Bank Holidays and other dates when the surgery is closed 2022/2023
• Mon, 3 Jan 2022: New Years Day
• Fri, 15 Apr 2022: Good Friday
• Mon, 18 Apr 2022: Easter Monday
• Mon, 2 May 2022: Early May Bank Holiday
• Thu, 2 Jun 2022: Spring Bank Holiday
• Fri, 3 Jun 2022: Platinum Jubilee Bank Holiday
• Mon, 29 Aug 2022: Summer Bank Holiday
• Mon, 26 Dec 2022: Boxing Day
• Tue, 27 Dec 2022: Christmas Day Bank Holiday
Need to see a doctor?
NHS 111 can help if you need to see a doctor but can’t get to your local practice you may be able to be seen outside of normal practice hours.
Call 111 and if appropriate, the advisor will be able to schedule you an appointment with a GP – it may not be your usual one – at a local venue. If you could be better treated elsewhere, they will be able to direct you to the best place to suit your needs. 111 is free to call at all times.
Experiencing a mental health problem?
If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service.
If you or someone you are with finds themselves in a life-threatening situation call 999 and ask for an ambulance. You will be taken to most appropriate place for your needs which in some case may not be your nearest hospital
As part of our BP@home trial, You may be asked by our GP's to monitor your blood pressure at home prior to an appointment.
Monitoring your blood pressure at home can give a more accurate picture of your blood pressure as you go about your everyday life. This will help to give us a more accurate picture of your blood pressure over time
During the Covid-19 pandemic, there is unprecedented demand on our Health Service. This means that some non-urgent work will need to be put on hold until such a time when the service has recovered. It is likely that this may be in the region of 6 months, or possibly longer.
Where necessary, we may ask for written advice from a specialist in place of a standard referral, but in some instances we may recommend that you defer a referral until after the current Covid-19 crisis is over.
This may be suggested for non-urgent conditions that are unlikely to cause you serious harm in the short term. This is necessary to allow hospital specialists to concentrate their efforts on dealing with critically ill patients.
Where a referral has been delayed, patients will be requested to contact the GP practice, once the current situation has resolved, if you still feel you might need a referral. This may be around 6 months away.
An indication that the crisis is over, will be the lifting of all restrictions on normal daily life and travel for everyone and all services returning to normal.
It may be that your problem improves over this time, or you feel that you no longer want to be referred, if so, you do not need to take any further action.
However, if you feel that your problem has got significantly worse at any time, you should contact your GP for advice, even if the current Covid-19 crisis is ongoing.
Your understanding is appreciated during this time.
Respect for People
The Practice supports the government's Zero Tolerance campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.
Abusive behaviour or threatening language creating intimidating, hostile, degrading, humiliating or an offensive environment will not be tolerated.
Please be mindful we are here to help and any display of unwarranted behaviour to our colleagues will not be tolerated and may result in you and members of your household being removed from the practice list.
Whilst we wish this not to happen, we also have a duty of care for the people who look after you.
All we ask is for you to treat your GP and practice staff courteously at all times.
We are introducing a new annual review recall process. We hope the new process will be more efficient and less time consuming for patients.
We want to give our patients with Long Term Conditions, the best outcomes and guidance that we can. To do this we need to ensure that we have an organised process or reviewing our patients on at least an annual basis.
This new review process provides a better way ofreviewing patient’s needs, especially for patients who may have more than one Long Term Condition.
A Long term condition includes illnesses such as:
These conditions require an annual review to ensure that the condition is being managed appropriately (by you the patient and also by us as your healthcare provider), identify any problems or concerns and ensure patients are confident to deal with their condition between reviews.
It is essential to monitor long term conditions and if the need arises take appropriate steps to look them as best we can. It is also an opportunity to review treatments and answer any questions you about the long term condition you may have.
Patients with long term conditions will be invited for their annual review within the month of their birthday. Some patients have more than one long term condition. If this is the case, all relevant conditions will be reviewed within the one annual review process. This ensures that you are only attending the surgery when you need to and that we are not asking you to attend the surgery unnecessarily. You will receive a letter which explains what to do next.
For some conditions, it may be necessary to have more than one appointment for example, a separate appointment for spirometry for some respiratory conditions. In some cases it may also be necessary to have a further appointment with the Practice Nurse or the GP, but most reviews will take place in one appointment with our specialised Nursing team who have knowledge and experience of managing long term condition patients.
Some conditions may require an interim review e.g. at six months this will be discussed at the annual review where it is felt to be appropriate.
We hope you find this new process straight forward and easy to use. If you have any questions with regard to the annual review process, please do not hesitate to contact us. As this is a new process we would appreciate any feedback on how the system works for you
If you feel you are due for an annual review for any of the above conditions but have not been invited to the Practice in your birth month please contact us.
What if I have had my annual check-up recently?
Priority Treatment for Veterans
All veterans are entitled to priority access to NHS hospital care for any condition, as long as it's related to their service and subject to the clinical need of others.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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