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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Please find below some of the comments we have recieved from your feedback:
- All on time, went smoothly, very friendly staff.
- Staff always pleasant
- Dr Bacchus and Sister Paula are exceptionally kind and thorough. Thank you so much for their care.
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good Nor Poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 221 | 30 | 6 | 6 | 2 | 0 |
| Feb 2024 | 227 | 35 | 8 | 6 | 1 | 1 |
| Mar 2024 | 238 | 40 | 4 | 3 | 5 | 0 |
| Apr 2024 | 252 | 26 | 5 | 4 | 7 | 0 |
| May 2024 | 252 | 27 | 3 | 2 | 1 | 1 |
| Jun 2024 | 262 | 53 | 12 | 4 | 2 | 1 |
| Jul 2024 | 201 | 25 | 5 | 4 | 5 | 1 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
What is the main reason for your answer to the question?
A same day appointment followed up by a checkup 2 weeks later. Issue proportionately escalated.
Posted on: 02/06/2024
Quick polite professional appt
Posted on: 01/06/2024
They listen, support and advise where need.
Posted on: 01/06/2024
The appointment was on time and the nurse was very helpful
Posted on: 01/06/2024
I recognise GPs are very hard pressed and in those circumstances I think my experience was very good. Follow up has been rapid.
Posted on: 01/06/2024
The Doctor was helpful and gave his time and knowledge with interest.
Posted on: 01/06/2024
Despite running behind schedule all the staff were very pleasant.
The reception was upbeat and the nurse very kind and informative. The nurse also took the time to check my vaccination record and made me an appointment for a shingles jab. It was much appreciated.
Posted on: 01/06/2024
Prompt appointment seen on time by pleasant staff
Posted on: 31/05/2024
Able to get an appointment the same day, clear communication by receptionists, absolutely lovely GP. Very compassionate and knowledgeable. Took appropriate, reassuring action. Clear and kind communication too. Really couldn’t ask for more.
Thank you so much!
Posted on: 31/05/2024
Contacted surgery on Tueday a.m. Was contacted later that day to make a face to face appointment on the Thursday.
Posted on: 31/05/2024
Ive had the same doctor that see's me each time dealing with my condition. I like that we built a relationship and very comfortable with her, its more personal having the same doctor then i dont have to go over it again, she's lovely and and listens.
Posted on: 31/05/2024
I posted my health concern at lunchtime, received immediate reply for a same day face to face appointment . Excellent service.
Posted on: 31/05/2024
Dr. Bacchus was truly exceptional, he had read my notes before phoning me and knew my concerns. He took time to listen to me and wanted another blood test and ultrasound. Plus put me aspirin and wants to have another appointment to discuss results. I was so impressed - Thankyou.
Posted on: 31/05/2024
Easy to get an appointment. Knowledgable and friendly nurse. I didn’t feel rushed or ‘on the clock’ answered all my questions and concerns… follow up actions and a further appointment confirmed immediately
Posted on: 30/05/2024
I was seen almost immediately. The nurse was very polite and efficient.
Posted on: 30/05/2024
The practice has always been run efficiently and remains so even in these challenging times for the UK health system. Above all, I am listened to and included in decision making about my health. This practice is a great example of what I feel a 21st century GP service should be.
Posted on: 30/05/2024
Dr Cotton is an amazing Dr. He listens and is very understanding, professional and empathetic. I feel very lucky our family has him as a Dr. The ladies on reception at Handforth were also very helpful.
Posted on: 30/05/2024
Doctor chased up letter from mcr university,explored finding and retested and the presented options. I felt listened to and given choice
Posted on: 30/05/2024
Very fast response to something that could have been serious but wasn't. Pleasant knowledgeable Doctor. I felt understood and looked after. Nothing but praise for HH MG.
Posted on: 29/05/2024
Gp exceptionally helpful and enabled us to get appropriate help quickly( for a very serious heart problem ). She took her time and acted on our input in a very positive way All together, a very positive experience.
Posted on: 29/05/2024
My GP practise, Hulme Hall Medical Group, is staffed by dedicated people who really have my best interests at heart. I am able to see a specific doctor each time so I receive continuity of care. Dr. Cotton really knows about me and my conditions and has been able support me throughout. This practise goes the extra mile and all the staff treat me with kindness and respect. The reception staff in particular are friendly and welcoming, I consider myself to be very lucky having such a dedicated team looking after me.
Posted on: 28/05/2024
Well run a d friendly practice. After seeing Joanne Burrows yesterday feeling more positive after treatment given and information to deal with my knee pain and back problems. Thank you.
Posted on: 25/05/2024
Doctor spent time talking to me and answering question about my health concerns.
Posted on: 21/05/2024
Seen quickly by a very nice nurse who looked after me, did my ecg and blood very professionally.
Posted on: 21/05/2024
Josh Barnett was very thorough and took time to listen and reassure me , I felt very supported and confident that we will be able to get me on the mend.
I very much appreciated his time and effort.
Many thanks
Posted on: 21/05/2024
They always give me appointments on time. The doctors and staff are really nice too and take good care of me and my family.Thanks
Posted on: 18/05/2024
Receptionist was welcoming. Nurse was friendly and explained the procedure clearly. Waiting room was clean and tidy.
Posted on: 17/05/2024
The receptionist was very kind, understanding and helpful.
The blood nurse was very professional, kind and helpful.
Posted on: 17/05/2024
Very good service.Staff very helpful always willing to assist .
Doctors spend time to listen to your problems- always guide you to make sure you get the best treatment as soon as
Posted on: 16/05/2024
Dr Morgan was absolutely lovely. Reassured me, I felt supported, listened to, and like she took my concerns seriously but offered balance at the same time. She was prompt in her action and explained everything to me, realistically. Look after her please, she’s fab!
Posted on: 15/05/2024
I’ve been registered with this GP since 2021. All of mine and my daughter’s issues have been dealt with in a timely and sensitive nature.
All the GPs I have seen, have been professional and shown empathy. Whilst my daughter’s issue is still ongoing they have taken all the steps which have helped in identifying a cause.
I don’t ever feel like I’m not taken seriously and they always provide a response to any medical request I have. I would like to thank the team for being caring and looking out for the both of us.
Posted on: 14/05/2024
Excellent and immediate response to my query using the online appointment system. Attentive and helpful GP both over the phone that concluded in an ‘in person’ appointment later that day with a GP who was just as helpful and responsive as the first. I felt like I had received exceptional service from them - I just hope the private sector company that they have been obliged to refer me to for a scan are a fraction as efficient and helpful (I doubt it). NHS at its finest today, thank you! Yours Sincerely a Grateful Patient
Posted on: 14/05/2024
Gp was ver knowledgeable and gave good advice to enable me to be active and manage my pain and discomfort. I felt the service was excellent and appreciated appointment being made to accommodate my working hours.
Posted on: 09/05/2024
I wasn’t waiting too long to be seen. I was very happy with the treatment I received. The doctor was very thorough in his examination and gave a comprehensive explanation of what he found. Happily it was good news for me and I would like to thank him for his attention.
Posted on: 09/05/2024
Lovely attitude of receptionist when I called to query a response to my email. She listened carefully to me and then understood my needs. She then posed a different question to the doctor and rang me back with a good solution to my issue. All with patience and an obvious desire to help. Such a refreshing change in this day and age.
Posted on: 04/05/2024
Helpful and polite reception staff.
Fantastic care. Dr Bacchaus has been patient and thorough. He is continuing to help progress my case whilst providing me with short term solutions to reduce my discomfort.
Posted on: 02/05/2024
Prompt and professional.
Posted on: 01/05/2024
Appointment was punctual and nurse very helpful
Posted on: 01/05/2024
Easy access to appointment when needed. Prompt notification of test results & follow up
Posted on: 01/05/2024
Diabetic review.
Posted on: 01/05/2024
Because i said so, and the staff were very helpful etc.
Posted on: 01/05/2024
Came for my copd checkup ,the nurse was very polite and very thorough and knowlegable,and sypathetic to my concerns
Posted on: 01/05/2024
On time, professional, kind and nice
Posted on: 30/04/2024
My little boy is having recurring tonsillitis. Hulme Hall Medical Group have always been very quick to see him each time and thoroughly examine him. All of the staff have been really friendly and it’s much appreciated. Thank You.
Posted on: 30/04/2024
Very helpful and informative
Posted on: 30/04/2024
I was treated very respectfully and with great compassion by a young female dr who listened very patiently as i had a number of personal issues and have always been treated well by all Dr's and staff so this is my way of thanking all who have helped me thank you very much
Posted on: 30/04/2024
Friendly and a fast service - thank you
Posted on: 30/04/2024
The doctor was really good with me and fully explained everything fully
Posted on: 30/04/2024
Very quick service, great consultation, polite staff.
Posted on: 30/04/2024
The nurse listened to me , understood my fear of needles and was very efficient as well as caring.
She also answered a question I had fully.
Posted on: 30/04/2024
Very understanding in my medical issues
Posted on: 29/04/2024
Follow some blood results, I was offered to arrange an appointment to discuss results and suggestions of treatment. Extremely happy with the service enabling me to see my GP. The appointment was not too long to wait for. Very happy with my appointment with Dr Cotton . Thank you
Posted on: 29/04/2024
I was seen very quickly. Dr Morgan made me feel listened to
Posted on: 28/04/2024
I have just received some first-class service from the Hulme Hall medical group from first responding to a query and then subsequently setting up an appointment with Dr Joshua Barnett. The Dr was extremely professional and showed great care and time in understanding my issue and recommending a treatment. I understand why the NHS is an obvious target for criticism but in my case the service was exemplary.
Posted on: 27/04/2024
Got the right advice
Posted on: 27/04/2024
Thorough, patient and reassuring. I didn't feel rushed or under any pressure. Thank you.
Posted on: 27/04/2024
The nurse was kind, helpful and professional.
Posted on: 27/04/2024
No waiting time, an efficient appointment very helpful physio that I saw. She was easy to talk to, thorough and I felt helped with my issues
Posted on: 27/04/2024
Dr Cottom was very helpful and considerate.
Posted on: 27/04/2024
Responsiveness to my requests
Posted on: 27/04/2024
Quick response, everything good
Posted on: 27/04/2024
100% to everyone at the Surgery, they are all absolutely wonderful, and couldn’t be more caring and helpful
Posted on: 27/04/2024
From the gp’s to the receptionist were polite and accommodating.
Posted on: 26/04/2024
Quick and simple with good service.
Posted on: 26/04/2024
I was seen on time and my blood sample taken
Posted on: 26/04/2024
Attended for a blood test didn't have to wait long prompt friendly professional staff and service
Posted on: 26/04/2024
Seen on time. Doctor was friendly, easy to speak to and chatted through everything I needed to know. Many thanks.
Posted on: 26/04/2024
Dealt with quickly and very supportively
Posted on: 26/04/2024
Appointment timer kept. Pleasant staff. Full explanations given
Posted on: 26/04/2024
Easy to get an appointment, with only a week or so to
Wait. This was with Physio which is a great service, before had to see GP and get referred.
Physio, Jo, was very thorough and gave good advice.
Posted on: 25/04/2024
Friendly and very efficient.
Posted on: 25/04/2024
Practitioner was very good, quick appt and response. Offered a solution to my problem and administered treatment at the appt.
Posted on: 25/04/2024
Got an appointment on the same day as online request. GP was very considerate and the care/tests that were carried out were explained to me thoroughly.
Posted on: 25/04/2024
I was able to see a G.P. face to face. The Dr. was efficient and thorough. The follow up was good.
Posted on: 25/04/2024
The nurse who carried out the ECG, and blood test, was professional at all times but also kind, a quality I appreciate as I get older.
Posted on: 25/04/2024
I completed an econsult and received a call from the surgery soon after. I was offered an appointment on the same day . The DR listened to me and was thorough in his investigation.
Posted on: 25/04/2024
Repeat prescriptions requests dealt with within two days without exception. Whilst there is a short wait to see a Doctor practise always gets you in
Responses to emails is excellent. Really good practise
Posted on: 24/04/2024
Top class service every time.
Posted on: 24/04/2024
My experience was amazing from start to finish.
The lady on reception phoned me within an hour of me making the enquiry. She was polite, reassuring and extremely professional. She also phoned again later to inform me of delays which really helped with my son’s anxiety around Drs as we were able to arrive later.
The GP we saw was amazing with Harry! Even though she was running behind it really felt like she had all the time in the world for us. She was amazing with Harry and really came down to his level! It was such a positive experience. Thank you so much
Posted on: 20/04/2024
All questions and concerns answered in a very thorough way. I had gone in with several linked concerns and my GP was very patient, caring and professional. Very pleased with how well the concerns were dealt with. Follow ups and actions taken. I could not have asked for a higher regard to my situation and well being.
Posted on: 20/04/2024
Always excellent service
Very professional
Posted on: 20/04/2024
I came to the surgery to have a blood test. The nurse that took my blood was polite and knowledgeable. The surgery was very light and clean. Over all a good experience.
Posted on: 20/04/2024
Phlebotomist was on time and was good at her job, she was a happy and kind lady.
Posted on: 20/04/2024
I am so impressed with Dr Morgan and the help she has given me. I get no support from MRI but Dr Morgan goes above and beyond to advise and support me.
Posted on: 20/04/2024
Better than very good. Excellent really.
Quick response + GP face to face appointment a few hours later. Brilliant health care as always.
Posted on: 20/04/2024
Dr Davies was wonderful, I was very nervous about the appointment but she reassured me and gave me great advice.
Posted on: 19/04/2024
All the doctors who look after us in this practice are very caring. Sympathetic and lovely. The website is easy to use and we always get a very speedy response. When we want to see a doctor in person we always get an appointment quickly. The appointments always give us plenty of time to talk to the doctor. Hulme Hall is the best GP practice I have ever known. The receptionists are lovely too.
Posted on: 19/04/2024
Paula was wonderful with Sophia with her immunisations. Took her time with her although a few tears as expected. Paula couldn’t have been more lovely, thanks so much
Posted on: 18/04/2024
Dr Bacchus was very good, & answered all my questions.
Posted on: 18/04/2024
First everyone was very welcoming.
When I mentioned a concern it was acted upon immediately, and dealt with in a very satisfactory manner.
Posted on: 18/04/2024
Very thorough. Came for a blood test but instead had a broader series of checks undertaken, along with a committment to have my medication reviewed.
Posted on: 17/04/2024
The doctor was so friendly and helpful and really listened to me. I’ve always had such a positive experience with all the doctors and nurses at this surgery. Brilliant with my small children too
Posted on: 17/04/2024
The service was exceptional the staff at Hulme Hall medical centre are the best nothing is too much trouble
Thanks
Posted on: 17/04/2024
Excellent interpersonal skills. Made me feel very at ease.
I felt Paula gave me a full overview of what was to take place and I was very reassured
Posted on: 17/04/2024
A very quick response to my query and problem solved straight away! Your online system is brilliant. No waiting on the phone. Easy to use. Nothing is ever too much trouble! Thank you.
Posted on: 17/04/2024
Excellent practice from friendly receptionists, nurses & doctors. Very helpful lady on the receptionist team Gill.
Posted on: 17/04/2024
Put in a request online , received a phone call within an hour offering me an appointment , saw a gp within 2 hours of the call , was seen , examined and left with a prescription which I collected on way home so I could start treatment immediately. Great service !
Posted on: 13/04/2024
Always there when needed with a speedy response to any medical issues. This practice has an excellent use of IT with helpful staff and a first rate medical team.
Posted on: 13/04/2024
GP called to book my son a medical appointment very soon after I left the appointmemt request via NHS apps. Doctor was patient and nice during the face to face consultation and she rang me up within the same day to follow-up my son's recovery progress.
Posted on: 13/04/2024
Both lady on reception and the nurse I saw were very helpful.
Great service !
Posted on: 12/04/2024
Easy and efficient service. Courteous staff.
Posted on: 12/04/2024
I was seen within a few minutes of my appointment time and Dr Byrne was understanding and helpful.
Posted on: 12/04/2024
My son was seen as a temporary patient very quickly and efficiently whilst he was staying in Cheadle Hulme with my mum. The GP assessed him and acted quickly to commence him on correct treatment so as not to delay anything before his return home. I really appreciate everything that was done and wish this surgery was the one we could use back home as it is a million times better than any care we have ever received elsewhere.
Posted on: 11/04/2024
The lovely reception staff and doctor listened to me and the decisive action taken by all in helping me was incredible. I really am lucky to have such a dedicated health centre with such caring people.
Posted on: 11/04/2024
I’ve been seeing by a lovely lady (physiotherapist). She was absolutely amazing and professional lady who gave me lots of useful advice about my pain management and she did the necessary referrals for my Gp.
No waisted waiting time as well as getting a good service .
Thank you for your service
Posted on: 11/04/2024
The response to my on- line request was quick ( under an hour I think) and so too an appointment with the doctor. The consultation was excellent and thorough leading to a blood test and successful result subsequently at Macclesfield hospital . I was very happy with all aspects of the process and am most grateful.
Posted on: 11/04/2024
Dr Cotton was extremely patient and thorough. He has a wonderful bedside manner with his patients.
Posted on: 11/04/2024
Treated at all times with courtesy and promptness. Immediate response to my concerns. Examinations and blood tests done and results explained in detail. Follow up actions suggested and future monitoring agreed.
Posted on: 09/04/2024
The service I receive is always excellent.
I feel extremely privileged to be a patient of this practice, always receiving excellent attention from ALL members of staff!!
Posted on: 09/04/2024
Filled in online form at 8 am . Receptionist phoned at 9 am to get me an appointment for 11am . Dr Barnett was great , really helpful and friendly. Antibiotics prescribed for chest infection. Great service .
Posted on: 09/04/2024
Dr Eleanor is a favourite.She doesnt rush me,listens well and is knowldgeable and encouraging and also makes good suggestions.
Posted on: 07/04/2024
Well I sent a request in for a n appointment and within two working days I was seen, the Dr that saw me was personable interested and knowledgeable about my situation.
The Dr suggested a pathway to follow and further appointments which were arranged the same day. I felt completely comfortable withe the process. Dr Yarnell was exceptional
Posted on: 05/04/2024
I found Dr Webster extremely good
I found the diabetic nurse extremely good
Posted on: 05/04/2024
Dr Morgan is an outstanding doctor, who listens and is genuinely interested in your well being
Posted on: 05/04/2024
Courtney was polite, kind and efficient
Posted on: 05/04/2024
Every time I call ( ps: I have to call due to my dyslexia plus my my relationship with technology is dire) the receiver of my call whom ever He or She maybe are very accommodating and answer my queries with empathy and compassion. Love the staff. End Off.
Posted on: 04/04/2024
I saw Dr Byrne, who I trust and feel very relaxed with him. He is very thorough and caring. I feel very privileged being a patient at Hulme Hall Mecical Centre
Posted on: 04/04/2024
Able to make appointment easily and no delay at the surgery
Posted on: 04/04/2024
This was a planned appointment by my surgery. I received an initial text and had a series of options to book an appointment that suited me. Received further reminders when I had booked.
My appointment was on time the nurse explained why and it was all very efficient
Posted on: 29/03/2024
Angela Smith was very helpful, friendly and extremely professional.
Posted on: 29/03/2024
Great service and update after a hospital visit and where to go from here excellent GP practice
Posted on: 28/03/2024
