We will be using this website to keep you informed of all the latest news and events happening at the practice. We hope this helps improve your experience of our services.
We are dedicated to providing you with a friendly, caring , safe and efficient family health service.
Even if you enjoy good health, you will probably need our services at some time. This leaflet tells you the way we run our practice and the full range of services that are available to you.
We work from two surgery premises, our main surgery is Hulme Hall Medical Group - Handforth. We also have a branch surgery Hulme Hall Medical Group - Cheadle Hulme.
Both surgeries have ramps for wheelchair access. Please inform the receptionist when you make your appointment if you require any assistance into the surgery from your vehicle and they will be pleased to help.
If you eligible for a Flu Jab this year the surgery will contact you.
DO NOT PHONE THE SURGERY
Due to COVID-19 patients are unable to book their own appointment for a Flu vaccuiation
An appointment will be booked for you to attend at the Handforth Surgery ONLY.
You will reveive a text/email/telephone call regarding your appointmnet date and time.
Please use this service for admin queries, for help with a medical issues, and to see online services.
Visit Patient Triage
Our new telephone number from Tuesday 2nd June 2020 is 0161 983 5844
Please ring us as normal for any medical queries, you can also email, use patient online access or Patient Triage.
Email: stoccg.hhmg@nhs.net
Due to limited staffing levels, the Reception area for Hulme Hall Medical Practice at Cheadle Hulme and Handforth is closed to the public.
If you have had a telephone call and have been invited into either practice with an appointment, please check in on the screen and wait for the nurse or Doctor to call your name.
If you have not been invited in to see the doctor or the nurse and wish to seek advice or request an appointment, please visit our website and use the “Patient Triage” form.
All prescription request, please post in the prescription box provided next to the check in screen.
We are very sorry for any inconvenience caused and we are trying our utmost best to get through all your concerns.
Many thanks for your patience.
Our Practice Champions
Our Practice Champions are now starting to contact patients that have been on a shieding list.
They will also help any patient needing assistance to register for online services.
The champions can help, listen and signpost a patient to the appropriate support service.
Please contact the practice if you or a family member would like a telephone call from one of our Practice Champions.
Dear Patients.
Covid-19 has dramatically altered how we deliver care to our patients. From the beginning of the pandemic we had to change to a “Total Triage” system. This system works with you telling us about your problem, either by telephone or via an online form, and we assess how best to deal with that problem. Our response is usually to call you and discuss things further but we may reply by text or email. After further discussion it may be that you need a face to face assessment and we will always offer this if needed. “Total Triage” is being used for new problems and long term conditions that need review.
Nursing reviews for long term conditions and phlebotomy continue but our capacity to provide these services is reduced. Based on NHS guidance we are concentrating resources on those patients’ whose long term conditions are poorly controlled. Appointments for childhood immunisations and for smear tests continue as normal.
In line with NHS guidance we will continue to run a “Total Triage” system through into 2021.
We now have a much improved telephone system but we would urge you to use the “Patient Triage” form accessed via our website or, if you are registered for Patient Access, the contact form linked to that App. These forms provide us with more information and help us to decide on the best solution for your problem.
Please do not hesitate to contact us if you have concerns about your health.
Thank you for all you support and understanding.
*** DO NOT ATTEND EITHER SURGERY UNLESS SPECIFICALLY TOLD TO DO SO***
Coronavirus COVID-19 Information
Please do not book a GP appointment or attend your GP Practice if you’ve visited or travelled from another country, and have symptoms of cough, fever or shortness of breath within 2 weeks of returning, or if you have symptoms of cough, fever or shortness of breath after being in contact with someone with a confirmed case of coronavirus.
Please call NHS 111 instead.
For further information please see the NHS.uk Coronavirus COVID-19 page
Advice for Parents During Coronavirus
Mental health crisis support in Stockport
Many people are understandably concerned about visiting their GP during the current Covid pandemic. Although, it is good that most people are following the Government guidelines around staying at home and social distancing, it is important that this does not stop people getting medical advice when necessary.
There is increasing concern that some people may be ignoring potentially worrying symptoms that could be a sign of cancer or other significant health problems for fear of going to their GP practice. These might include:
Diagnosing cancer early means that it is easier to treat and treatment is more likely to be successful.
All GP practices are still open, although many appointments are being carried out by telephone or video, without people having to go into the practice. Patients are reminded if they have any of the above symptoms, or any other symptoms that they are worried about, it is important to contact you GP practice and arrange a telephone or video consultation, in the first instance. This will allow your GP to assess your symptoms and discuss with you whether you need further investigations.
If you do need to have investigations or treatment urgently, all hospitals have developed new ways of working, aimed at minimizing any risk of contact with Covid-19.
If you, or someone close to you has symptoms they are concerned about, contact your GP Practice for advice.
Guidance to keep you safe when attending your vaccination appointment
While coronavirus has put limitations on all our lives, it is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. We recommend that you [attend/book in for] your next scheduled appointment – see www.nhs.uk/vaccinations for details on when they are due or contact the Practice..
Travelling to and from your appointment
When travelling to and from your appointment, please follow guidelines which include travelling by car, bike or on foot if possible, keeping a safe distance from others and washing your hands regularly. For more details, go to www.gov.uk and search ‘staying safe outside your home’.
When attending your appointment
When attending your appointment, we will be putting in place a range of measures to minimise any risk of COVID-19:
social distancing measures will be observed;
we may have asked you to attend your appointment at a clinic that is not at your usual venue;
the appointment may take longer than usual.
Due to the ongoing response to COVID-19, our service may have a reduced number of appointment slots available. If you choose not to attend your appointment, please contact your GP practice. It is always helpful for us to know why so we can help you with any concerns you might have. If you still don’t wish to attend the appointment, it can be offered to someone else.
You must NOT attend an appointment if you or any member of your household are suffering from any of the symptoms associated with COVID-19 or are self-isolating. If this applies to you, please contact your GP practice so that you can reschedule your appointment for a different time.
If you are identified as clinically extremely vulnerable and have been shielding, please contact your GP practice for the latest advice on what to do.
We want to keep all our patients safe, and ensure that they are not at additional risk from catching the Coronavirus. We have made a decision to remove the ability to book appointment on line.
This is temporary measures and is so that our experienced medical administrators can talk to every patient that needs and appointment and direct them to the right service; when you book online we miss that step.
Please remember you don’t always have to come to physically see us, we have the online consultation system (linked below) that allows you to ask us questions and for advice without making an appointment. It’s particularly good for things like continuation of sick notes or general advice. If you use that service and need to be seen we will also be able to make the correct appointment for you.
We are doing our best to protect the most vulnerable people in our community. You can help us by making sure we have your most up to date phone number and that your practice general hand hygiene – soap and hot water is good but remember to wash the whole of your hands and singing happy birthday twice makes sure you are doing it for long enough !
Birthday Clinics
We are introducing a new annual review recall process. We hope the new process will be more efficient and less time consuming for patients. We want to give our patients with Long Term Conditions, the best outcomes and guidance that we can. To do this we need to ensure that we have an organised process or reviewing our patients on at least an annual basis. For more information visit our surgery news page.
Telephone Numbers
If you are in crisis please contact Stockport Mental Health Access and Crisis Team 0161 419 4678
If you are immediate danger contact the police.
Other useful numbers:
The Samaritans - Free calls anytime 116 123
The Sanctuary – Self-help services (6pm -1am) 0300 003 7029
GPs and patient volunteers to work together on Hulme Hall Medical Group’s exciting new project to tackle loneliness and help people look after their health. See the Practice Community Champions document for further details.
All patients registered with a GP Practice in Stockport can now book a routine appointment, up to two weeks in advance, in the evenings and Saturday & Sundays.
You may not be able to see your own GP but you will be seen by a suitably qualified health professional such as another GP, Healthcare Assistant (HCA), or practice nurse.
You can book an appointment up to two weeks in advance by calling the main number of your own GP practice.
Appointments
Further information about the Extended Hours Appointment Service
Have you recently been referred to the hospital and wondering why you have not heard anything? This document provides a list of numbers for the Hospitals that you can call to find any information regarding this.
You can get the help you need from a variety of services which you can access without seeing a GP. See our Self Referrals page for details.
We are changing the way we share information about your health and care to help improve individual care,speed up diagnosis and treatment and deliver better local services. See the Say YES Poster for further details.
Self Care Coordinators help you manage the things in life that may affect your health and wellbeing, If you need someone to talk to who can explore options for you that will help you work towards your goals, book an appointment today. See the Wellbeing and Selfcare Services poster for further details.
Reminder you can sign up to our Patient Access Online System to Access, book and cancel your appointments.
Please speak to the Receptionist to register.
Suicide Bereavement
The impact of bereavement through suicide is devastating - for family - for friends - for the community.
The Suicide Bereavement Information Service has been set up to help answer your questions, whether it is seeking advice on immediate issues that need addressing or making you aware of ongoing support services.
Please see the Suicide Bereavement poster for further details.
Would you like to increase your fitness levels? Or would you like some company when walking? If so, you may wish to join Hulme Hall Medical Group’s Walking Group. The group will meet on the last Thursday of every month at 10:30am at our Handforth site and the walks last for 1 hour. Please arrive 10 minutes prior to the start time, and wear comfortable footwear and clothing.
All age groups are welcome
For more information, please contact the practice
0161 983 5844
Want to join our Patient Online Access but not sure how or struggling to use it? See our Patient Online Access poster for further details.
In April there were changes in who provided community services (mainly District Nursing and podiatry) which involved Stockport District Nurses and Podiatrists providing the service for all our patients.
There have not been nor will be, any changes to the GP Practice based services that we provide and both sites will remain fully functioning.
7 Day Access provides appointments for patients out of GP hours including weekends. This is to reduce the strain on practice resources whilst ensuring patients can see a GP 7 Days a week. The appointments available through this service are GP appointments for non-urgent problems, Practice Nurse appointments and Healthcare Assistant appointments. These appointments are held at various locations including Bramhall, Cheadle, Marple and Stepping Hill.
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.Online Appointments and Prescriptions
You can now book your next appointment,order your repeat prescription and view allergies and medications online using Patient Access.
Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy.
Please bring your photo ID into the reception & we can give you your online user details so you can begin straight away.
We have now set up a new text messaging system for appointments and health campaigns.
Please update us with your current mobile numbers so we are able to contact you.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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