Our Appointment System

 

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Please try this advice before contacting the Practice and check who is best placed to deal with your condition in the dropdown below.

 

Many conditions can be dealt with without the need to see your GP. You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information available by clicking here.

Please try this advice before contacting the Practice.

book appointment with GP

 

Your Appointment

Appointments

All appointment requests are triaged on the day and if the triaging GP deems it necessary, an urgent on the day appointment will be booked. We have pre-bookable routine appointments available with all the doctors up to 4 weeks in advance. Please remember that appointments are for 15 minutes for one problem only. If you have more than one problem please ask for a longer appointment if possible.

Urgent Appointments

A GP urgent appointment is a same-day or next-day consultation with the GP or another clinician at the GP surgery. It’s different from a routine appointment because it’s meant for health concerns that:

1. Need prompt attention but are not life-threatening emergencies (those require calling emergency services, e.g., 999 in the UK).

2. Could worsen if you wait for the next routine slot.

3. Often involve new or sudden symptoms.

What’s not usually urgent

1. Repeat prescriptions.

2. Sick notes/fit notes.

3. Long-term condition reviews.

4. Minor, long-standing symptoms.

5.Test results.

Contact Us Online option

Our online triage system for medical appointments is open 8am until 6.30pm, Monday to Friday. We are closed at weekends and on Bank Holidays.

Our online triage system for Admin queries is open 8am until 6.30pm, Monday to Friday. We are closed at weekends and on Bank Holidays.

 
 

Priority For Sick Children

If your child's problem is urgent, please contact the surgery for an urgent appointment. Please be aware that same day appointments can be requested for those under five years of age by completing an online triage request.

 

Requesting a Home Visit

When is a Home Visit Appropriate? 

Home visits are reserved for patients who are genuinely unable to attend the surgery due to significant health issues. These include patients who are: 

  • Terminally ill 

  • Completely bedbound or immobile 

  • Experiencing a severe illness where travel could worsen their condition 

In these cases, a home visit may be arranged based on clinical need and GP assessment. 

When is a Home Visit Not Appropriate? 

We understand that getting to the surgery can sometimes be challenging. However, home visits are not offered in the following situations: 

  • Lack of personal or public transport 

  • Minor illnesses such as colds, sore throats, or coughs 

  • Work or childcare commitments 

  • General convenience 

Importantly, we cannot provide home visits to patients who are able to leave their home for other activities, such as shopping, attending hairdresser appointments, or visiting friends or family. If you are well enough to do these things, we kindly ask that you also attend the surgery for your medical care. 

How to Request a Home Visit 

  • Please contact the surgery before 11:00AM on the day the visit is required. 

  • Our reception team will ask for brief details to help the clinical team assess your needs. 

  • A GP or healthcare professional will call you back to discuss your condition before confirming a visit. 

  • All requests are assessed individually, and home visits are arranged only where clinically appropriate. 

  • If You Live Outside Our Practice Boundary 

    Please be aware that we are unable to offer home visits to patients outside the area. If a home visit is required, you may need to register with a GP surgery closer to your home that can provide this service. 

 

How to Cancel an Appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 0161 983 5844 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 127 appointments are missed each month.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources. Missed appointments cost the NHS many millions of pounds a year.

In order to ensure equity amongst our patients if 3 appointments are missed and NOT cancelled in one calendar year the practice may remove you from its list.