Prescriptions

 

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How to order a Repeat Prescription

 

You can order your repeat medication through the following methods:

We do not take prescription requests over the telephone.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This is the time the prescription will be processed within the surgery and sent to a pharmacy. The time to be processed at the pharmacy also needs to be taken into consideration when ordering medications.

image of pharmacist

 

Collecting your prescription

You will need to nominate a pharmacy to collect your medicine from. 

You can collect your prescription from the pharmacy 3 to 5 working days after you have ordered it. Pharmacies receive the prescriptions via Electronic Prescription Service (EPS).

You can change your nominated pharmacy at any time:

  • on the NHS app or the website service where you order repeat prescriptions
  • at your local GP surgery
  • at a pharmacy that accepts repeat prescriptions
 

Prescription Queries

If you have queries regarding your medication, your local pharmacist can provide information and advice. 

The NHS website has information that covers:

  • how your prescription medication works
  • when you should take it and how
  • any potential side effects 
  • answers to common questions.

Go to NHS Medicines A to Z 

 

NHS Prescription Fees

The current prescription charge is £9.90 per item. 

For further information regarding NHS Prescription Fees please visit the NHS website.

 

Understanding SIPs and Medication Reviews

What is a SIP?

A SIP (Structured Intervention Plan) is a plan that helps manage your medications safely. It tells you:

  • What medicines you should take
  • How much to take and when
  • When you may need a review or follow-up

SIPs help make sure you get the right treatment and avoid mistakes with your medicines.

Why a Call or Review May Be Needed

You may need a phone call or review with your healthcare team if:

  • Your medications need changing (e.g., dose adjustments or new prescriptions)
  • You experience side effects or other concerns
  • You are requesting a repeat prescription that needs approval
  • There is a change in your health condition that may affect your treatment

Regular reviews help keep your treatment safe and effective.

How Far in Advance Should You Request Medications?

  • Do not order your repeat medications earlier than 1 week before you run out
  • Ordering too early can cause delays or errors in processing
  • Requesting on time ensures no gaps in your treatment

Who to Contact if You’re Unsure

If you have any questions or need advice, you can contact:

  • Your GP or primary care team – for prescription and treatment queries
  • Your pharmacist – for advice on how to take your medicines safely
  • Your care coordinator or nurse – for help with complex medication plans

Tips for Managing Your SIP

  • Keep a list of your medications handy
  • Note any side effects or changes in your health
  • Schedule regular reviews with your GP or nurse

Patients on repeat medication will be asked to see a doctor, or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 

Out-of-Hours Medicines

If you run out of medicine outside of your GP surgery's normal opening hours and need some urgently, there are a few ways to get an emergency supply quickly, even if you're away from home. Find out more via the NHS website

 

Further Information